The tool can be used to lay ground for conflict-resolution processes by reducing the time conflicted parties remain in the critical, first phase , characterized by distrust and negative emotions.
The workshop creates a new language to talk about differences - detached from any concrete issues the conflicted parties may have strong feelings about. This language thus may become a new and positively loaded tool to discuss the issues relevant for the conflict further on. One can forget the "elephant in the room" for a while, a time required to establish trust and discuss the difficult issues later on.
► CASE STUDIES
An interesting case describing how Diversity Icebreaker has been used integrate and solve communication problems between a company members spread across three different locations. Read more.